FAQs

If you have placed an order on one of my customised listings please make sure you message me about the colours and design as soon as possible - I would be more than happy to create something for you from my own creativity if you are unsure, just let me know!

Most products can be customised and personalised with endless options. Please message me if you require something specific and I will be happy to discuss it with you.

I will not be held liable if you fail to message me or disclose the colour and design you would like- working with resin is unpredictable and the colours blend and have a mind of their own to an extent.

It is impossible to create resin items without small unnoticeable defects. Please do not confuse this with a 'damaged' item - this does not decrease the quality or purpose of the item!

In case of any customs charges or delays occur once the item has been dispatched it is out of my control, I will not be liable

All sizes are stated and approximate - please message me for further details if you require them.

Once you receive your coasters and trays avoid using hot items on them for at least 3 weeks after delivery.

The epoxy resin I use is heat proof up to 90 Degrees Celsius once fully cured - after 21 day

Clean with damp microfiber cloth with window cleaner or warm soapy water. Do not use harsh chemicals.

Some pieces are made with glass and stonework, please wear appropriate gloves when handling.

Avoid exposing the products to direct sunlight or exposed flame.

Although food safe, it is not recommended that food be in direct contact to cured resin.

If cup marks do appear on coasters after extended use, dip into hot (NOT BOILING) water and place on flat surface they should be back to normal.

Resin naturally yellows overtime, I use resin with UV protection however it is inevitable overtime following the care instructions is vital to avoid premature yellowing.

Please email epoxycore@outlook.com to discuss wholesale opportunities.

The necklace chains/earrings are stainless steel

To clean: use warm soapy water - and dry with soft cloth (no tissues!)

Ensure minimum contact with water, perfumes, lotions, cleaning supplies or anything that may have harsh chemicals

Remove all jewellery whilst sleeping and clean before storing.

Gold stainless steel is plated with a thin layer of gold, thus requires extra care and may tarnish over time

Cleaning regularly will increase the life of your purchase